IMPACT OF TEACHERS JOB SATISFACTION IN THE EDUCATIONAL SERVICE SECTOR
In the modern world it is identified that the employee engagement directly influences the quality of the work. It is one of the main task of the organization to realize the potential level of each employee and apply them accordingly in the appropriate fields to achieve the objectives of the organization. Heskett et al. (1997) stated that the firm’s performance is derived from employee performance.
There are many variables that are supportive or inimical to
the performance of employees such as promotions, pay, interpersonal relations,
supervision, policy and administration, working condition, etc.
These variables are even more important to study in academic institutions. Especially in the schools and university teachers are the main role in the educational system holding important responsibilities. According to Tsui & Cheng (1999) the level of commitment and job satisfaction of the teachers are the measuring tools to determine the overall performance of the educational institutions.
Educational Service Sector
Education Service Sector is considered to be the vital most and
imperative sector. It refers to the specialized institutions,
such as schools, colleges, universities, and training centers that provide
instruction and training in a wide range of subjects. Educational services are
delivered by teachers or instructors, who explain, tell, demonstrate,
supervise, and direct learning. The primary objective of the educational service
sector is to provide education.
Educational institutions contribute in a major way in the development of human resource. They are tasked with providing talent pool for other industries. The role of teachers and teaching profession plays a major role as a backbone for the whole economy as well as for all the professions.
Hanif, R. (2006) said that a teacher’s performance was considered as central variable.
Job satisfaction
Locke (1969) defined job satisfaction as the positive and negative emotional state related to the job experience. It is the responsibility of the organization to understand, to what degree of various factors contribute towards the level of job satisfaction to boost the employees’ performance.
Dan Lortie (1975) in the classic sociological study of school teachers, addressed that there are three types of rewards that meet job-related needs which teachers can look for in their careers:
1. extrinsic rewards - Deal with monetary rewards
2. Psychic or intrinsic rewards - Non monetary rewards or subjective appraisals made in the day-to-day routine
3. Ancillary rewards - Rewards given in different situation according to the expectation of the teachers
Liao, W. (2011) observed that Job satisfaction could cause a mediating effect to internal-service quality. Therefore the service quality of the teaching staff depends on the job satisfaction. The findings of many study indicate that several factors had significant positive influence on organizational commitment and satisfaction of teaching staff. They had high degree of organizational commitment and satisfaction with work-itself, supervision, salary, coworkers and opportunities for promotion.
Factors that lead to hold positive or negative job perceptions
Recognition - It is a non financial reward used to motivate the employees to achieve high performance. The appreciation is the most expected reward for recognition.
Promotion - Promotion refers to the changes in upward direction in job status. Promotion shows a positive result in pay, autonomy and supervision.
Pay - It is the compensation enjoyed by the employees. Monetary rewards play a major influential role in job satisfaction.
Interpersonal Relations - It involves healthy relationships with superiors, subordinates, and peers or colleague. It boosts the morale and satisfaction toward the job and lead to the higher productivity.
Supervision - The workers expect a superior supervisor as fair, competent, sincere, flexible and friendly. Moreover who is willing to delegate responsibility and teach the workers whenever necessary Such supervisors lead the employees to enjoy high level of job satisfaction.
Policy and Administration - The organizational policy and administration plays an important part in the job satisfaction. The policies should be designed by considering the employee‘s needs and desires.
Working Condition - Physical working environmental factors and the facilities are significant for job satisfactions. Eg: canteen, proper lighting, office designing, clean washrooms etc.
Work Itself - The work itself shows how satisfied a worker with the job.
Job Satisfaction benefits the organization in many ways. It indicates the following outcome in the organizations,
- Employee Retention
- Increase Productivity
- Reduce Recruitment and Training cost
- Improved Teamwork
- Increased Quality of Service
- Enhances Employee Loyalty
- Deliver Superior Customer Service
- Increased Performance
- Happiness/Joy/Pleasure of Employees in the work environment
Conclusion
Job satisfaction is one of the complex area which is faced by the managers in the competitive business world. Many studies have proved that the job satisfaction impact on the motivation of workers. Motivation has an impact on productivity, and hence also on the performance of
business organizations.
As a teacher working in a private, I have observed that most of the women are satisfied with the job design in the educational sector. The work environment, working duration, responsibility, commitment and promotions are highly influenced on job satisfactions than the monetary rewards. It is the recommendation to the administrators to take necessary measures based on both intrinsic and extrinsic job rewards to make their workforce highly satisfied.
In this changing world, intellectual capital must be retained in order to maintain the productivity of the organization (Bloch, 2001).
References
Bloch, D.P. (2001).Retaining Knowledge Workers: Connecting Individual Well-Being and Organizational Performance. Presentation to the International Career Development Conference (2000).
Gohari, P.S., Kamkar, A., Hosseinipour, S.J., & Zohoori, M. (2013). RELATIONSHIP BETWEEN REWARDS AND EMPLOYEE PERFORMANCE: A MEDIATING ROLE OF JOB SATISFACTION.
Hanif, R. (2006). Role of Self Efficacy in Teacher Stress and Job Performance of Women School Teachers.
Heskett, J.L, Sasser Jr, W.E. and Schlesinger, L.A. (1997), The service profit chain: How Leading Companies Link Profit and Growth to Loyalty, Satisfaction and Value, free press, New York, NY.
Liao, W.
(2011). A study on the relationships
between internal service quality, organizational culture, job satisfaction and
employee loyalty in junior high school of Yunlin county.
Locke, E.A. (1969). What is Job Satisfaction? Organizational Behavior and Human, 4, 309-336.
Tsui, K.T., & Cheng, Y.C. (1999).School organizational health and teacher commitment: a contingency study with multi-level analysis. Educational Research and Evaluation, 5(3), 249-68.
Dear Asma. this is very interesting topic. As you mentioned, The relationship between teachers' work engagement and organizational commitment is one of the most important factor of this blog. This means that schools may encourage teachers' commitment to their schools by creating a more favorable and fulfilling work environment. They may also improve teacher work satisfaction by enhancing training and development programs, improving leadership and management support, and promoting, among other things.
ReplyDeleteOne thing that will assure classroom performance and school productivity is job happiness. When teachers are happy with their professions, they are more likely to be interested in teaching their students well. As a result, job satisfaction is a significant phenomenon in all industries, particularly in education.
ReplyDeleteDear Asma, 100 % agreed with your description, as you have mentioned Education Sector provide talents to the other industry, unfortunately in current context especially in our country , it's given step mother treatment.
ReplyDeleteDear Asma . Most of the concerns that you have brought through this blogg is accepted, while assessing our country we can see that many teachers are not satisfied with the job , as an evidence we observe most of the time many teachers go on strike and boycotting. by this our we can understand our policies and circulars are not really meant to satisfy the teachers , this need to be considered in future
ReplyDeleteThis is a very timely topic considering the present state of teachers living condition and their benefits. Most of them are serving with dissatisfaction where they don't get a sound and justifiable remuneration for their work. hence, it is the responsibility of respected Authorities to assess and provide well-being for them to continue their trade better
ReplyDeleteAccording to Shann (2010), teacher satisfaction may be considered a predictor of teacher retention, a determinant factor of teacher commitment, and a contributor to school effectiveness. This shows that teacher job satisfaction is an important phenomenon for the entire education system.
ReplyDeleteJob satisfaction is one factor that will assure classroom performance and school productivity. When teachers are happy with their professions, they will be more motivated to teach their students efficiently. School administrators must support teachers in creating high-achieving learning environments for all students, in which the most advanced curriculum and instructional techniques are combined to facilitate learning.
ReplyDeleteThis comment has been removed by the author.
ReplyDeleteJob security also has a direct impact on job satisfaction in a developing country like SriLanka.
ReplyDeleteThere is also a well-established notion in society that getting a government job is a great satisfaction, but job satisfaction varies from person to person, depending on the work environment.
This topic more aligns with our country's educational system. And the teacher's satisfaction is very low at the moment for variable reasons.
ReplyDeleteAlso the teacher's satisfaction will directly impact was linked with the future of country..
Higher job satisfaction increases the company's productivity, which leads to a reduction in stress and the creation of a positive atmosphere in the workplace due to job satisfaction.
ReplyDeleteSo we can understand the challenges faced education sector, and as you described, the three reward systems help motivate and feel satisfied with the job.